QualifyLoop
Who Owns Conversational AI Vendors Now? 2026 Deal Tracker
In one year, most of the best-known website chat and AI SDR tools changed hands or began winding down. Here's who owns what, with sources, and what it means for your next renewal.
Quick answer
Salesforce owns Qualified (closed April 1, 2026) and Fin, formerly Intercom (closed September 10, 2026). HubSpot owns Clearbit and agreed to acquire Warmly (announced June 30, 2026). Drift, owned by Clari + Salesloft, is being sunset, with 1mind as successor. We found no announced acquisition of Chili Piper, Docket, Breakout, Knock AI, RB2B, Default, RevenueHero or QualifyLoop as of November 2026.
The deals
| Vendor | What it does | What happened | Date | Source |
|---|---|---|---|---|
| Clearbit | Enrichment, reverse-IP | Acquired by HubSpot; no new standalone subscriptions | Dec 2023 | Cleanlist |
| Drift | Conversational marketing | Bought by Salesloft (Feb 2024); Clari + Salesloft announced its sunset | Mar 2026 | Our guide |
| Qualified | AI SDR | Acquired by Salesforce | Closed Apr 1, 2026 | Salesforce 10-Q |
| Fin (Intercom) | AI customer agent | Acquired by Salesforce for about $3.6B | Closed Sep 10, 2026 | Salesforce |
| Warmly | Visitor ID, AI chat | Agreed to be acquired by HubSpot; close not confirmed by us | Announced Jun 30, 2026 | Warmly |
Who still appears independent
As of November 2026, we found no announced acquisition of these vendors. This is based on public search rather than a guarantee, and it may change.
- AI chat and SDR: Docket, Breakout, Knock AI, QualifyLoop (ours)
- Routing and scheduling: Chili Piper, Default, RevenueHero, LeanData
- Identification: RB2B, Snitcher, Leadfeeder (Dealfront Group)
Why ownership matters
Being owned by your CRM vendor can be a genuine advantage: deeper integration, a stable future and one contract. It becomes a risk when your stack doesn't match the owner's. For example:
- Roadmap. Salesforce says it is folding Piper into Agentforce. A HubSpot customer should expect that to shape priorities.
- Competing integrations. Warmly says integrations are unchanged for now, and gave no longer-term commitment for other CRMs.
- Packaging and price. Standalone products can become bundles. Clearbit's move into HubSpot is the precedent: no new standalone subscriptions.
Independence has its own risks. A small vendor, including us, may be acquired, change direction or lack enterprise maturity.
Questions to ask at renewal
- Will my CRM integration stay supported for the length of this contract, in writing?
- Can I export transcripts, playbooks and account data, and in what format?
- What notice do I get for price changes or end of life?
- If the vendor is acquired, can I exit the contract?
What to do by CRM
| Your CRM | Natural fit | Independent options to compare |
|---|---|---|
| Salesforce only | Qualified, Agentforce, Fin | Chili Piper, Docket, QualifyLoop |
| HubSpot only | Customer Agent, buyer intent, Warmly | Docket, RB2B, QualifyLoop |
| Both, or changing | Prefer CRM-neutral tools | Chili Piper, Docket, Default, QualifyLoop |
We make QualifyLoop, an independent product that supports both CRMs, so we benefit from this framing. Check each deal's source and tell us about anything we've missed: [email protected].
Frequently asked questions
Which conversational AI tools aren't owned by Salesforce or HubSpot?
As of November 2026, we found no announced acquisition of Chili Piper, Docket, Breakout, Knock AI, RB2B, Default, RevenueHero or QualifyLoop by either company. Check current status, because this market is moving quickly.
Does Salesforce own Intercom?
Yes. Intercom renamed itself Fin in May 2026, and Salesforce completed its acquisition of Fin on September 10, 2026, for about $3.6 billion.
Is Drift shutting down?
Clari + Salesloft announced a gradual sunset of Drift in March 2026 and refers customers to 1mind. We've found no single published end date, so confirm yours with your account team.